Customer Relationship Management (CRM) - ADVANCED
Maximizer CRM Software, developed specifically for ABM by Maximizer Software Ltd.
With Maximiser Enterprise, customers are the storehouse of future profit. The longer you keep them, the more they buy and the easier it becomes to sell to them. In fact, by retaining customers, you can achieve growth at lower cost than by trying to recruit new prospects.
And customers are becoming more demanding - 24/7 service, instant recognition, understanding their needs. They want it, you need to supply it. That's why your organisation needs to learn how to speak customer.
But how do you take your existing ways of doing business and translate them into customer-centred working practice? By adopting Maximizer Enterprise, a proven customer relationship management (CRM) platform which can give you higher sales, reduced costs, increased profits and better control.
CRM combines cost savings with genuine revenue growth while also making your business more transparent, easier to manage, and better aligned with customer needs. In learning to speak customer, you are talking the language of better business.
Marketing campaigns can be targeted to the most appropriate customers and prospects. Sales leads can be tracked and followed through to conversion. Customer service and support becomes more productive and delivers a better customer experience.
All of these outcomes are readily achievable by adopting a proven CRM solution. And with improved reporting and business intelligence, you get greater transparency and better control than ever before.
Sales
- Gain real visibility into sales performance to coach your team
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- Develop step-by-step, repeatable sales processes that are proven to succeed
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- Provide sales professionals with the tools they need to succeed anytime, anywhere
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- Create collaborative sales processes that harness sales, service and partner resources to win deals
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Marketing
- Generate qualified leads and maintain a full pipeline to fuel sales
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- Manage marketing programs using real ROI information to make effective tactical and strategic decisions
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- Take advantage of built-in list and email campaign management
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- Involve sales, service and marketing personnel in comprehensive campaigns and keep everyone on the same page.
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Customer Service & Support
- Gain visibility into service and support team performance to guide resource decisions
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- Manage service team professionals and provide them with the tools they need to help customers quickly
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- Reduce workload by automating simple processes and using web-based self-service
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- Foster lasting, rewarding customer relationships by keeping the lines of communication open and efficient.
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Remote Synchronisation
Collaborate with everyone on your team – even with staff in remote offices and in the field. Stay up to date while working offline by synchronising your remote Maximizer Enterprise CRM users with the main database using MaxExchange.
Web Access
Whether you’re working in a remote office, or on the road, Maximizer Enterprise helps you keep up-to-date with real-time access to customer information through the web-based Employee Portal. Data is kept internal, so you control your customer information.
PDA Solutions
For mobile staff, Maximizer Enterprise has two PDA handheld solutions to choose from to stay productive on the road, in meetings, or in transit. Offline users can synchronise with Palm devices, while online users enjoy real-time access to customer information through their wireless browsers.
Harness the Power of Microsoft Outlook® Technology
Small to mid-sized businesses that currently use Microsoft technologies can leverage the platforms and applications from the world’s leading technology vendor, while using the proven, adaptable Maximizer Enterprise Customer Relationship Management (CRM) solution.
Workflow Automation
- Identify tasks which require immediate attention and act more quickly
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- Ensure critical processes are never left unattended
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- Provide everyone with the up-to-date information necessary to do their job successfully
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- Save money by automating time-consuming manual processes
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- Discover further opportunities for customer interaction
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Accounting Link
Capitalise on the wealth of information stored in your Advanced Business Manager (ABM) accounting system. Integrate customer data in Maximizer Enterprise with customer financials in ABM to improve productivity of staff and satisfaction of customers.
Reports & Analytics
- Gain greater visibility into your business
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- Make sense of all your customer data with built-in pre-formatted reports – for marketing, sales and customer service.
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- See critical real-time metrics in the Executive Key Indicators Dashboard.
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- Simplify your information and make timely decisions with Crystal Reports.
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Business Intelligence for CRM
- Gain accurate insight into company performance
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- Visualise key performance indicators at a glance
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- Make better decisions faster
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- Be proactive rather than reactive
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- Leverage the world standard for reporting - Crystal Reports®
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Partner Relationship Management
Partner Relationship Management (PRM) with Maximizer Enterprise helps your employees and partners handle leads faster, collaborate more effectively on deals, and improve sales forecasting – by giving your third-party reseller channel access to the web-based Partner Portal.
eCommerce
- Leverage the Internet to drive online sales, marketing, customer service.
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- Extend your sales channel.
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- Enable secure transactions
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- Drive more purchases to your online store and increase repeat business.
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- Generate leads from your website and route them to your sales team.
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- Provide faster answers and improve satisfaction with customer self-service.
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Further Information
Feel free to download the brochure or contact us today for further information. |
